Privacy Policy
Table of Contents
1. Introduction
Welcome to AwesomeClient. This Privacy Policy explains how AWESOMECLIENT SOFTWARE PRIVATE LIMITED ("we," "us," or "our"), a company registered in India, collects, uses, discloses, and protects your personal information when you use our platform at awesomeclient.com and related services (collectively, the "Service").
We are committed to protecting your privacy and handling your data with transparency and care. By using our Service, you agree to the collection and use of information in accordance with this policy.
Our Commitment: We collect only what we need, we protect what we collect, and we never sell your personal data to third parties for marketing purposes.
2. Information We Collect
2.1 Information You Provide
When you register for an account, purchase services, or interact with our platform, we collect:
- Account Information: Name, email address, phone number, company name
- Business Information: Organization name, subdomain preferences, business details
- Payment Information: Billing address, payment method details (processed securely via payment gateways)
- Content: Services you create, client data you manage, files you upload, support tickets
- Communications: Messages you send us, feedback, and support inquiries
2.2 Information Collected Automatically
When you use our Service, we automatically collect:
- Device Information: Browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Location Data: IP address, approximate geographic location (for payment gateway selection)
- Log Data: Server logs, error reports, access times
2.3 Information from Third Parties
We may receive information from:
- Payment processors (transaction confirmations)
- Analytics providers (aggregated usage data)
- Authentication services (login verification)
3. How We Use Your Information
We use collected information to:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain the Service | Contract performance |
| Process payments and transactions | Contract performance |
| Send service-related communications | Contract performance |
| Provide customer support | Contract performance / Legitimate interest |
| Improve and personalize the Service | Legitimate interest |
| Detect and prevent fraud | Legitimate interest / Legal obligation |
| Comply with legal obligations | Legal obligation |
| Send marketing communications (with consent) | Consent |
4. Information Sharing
We do not sell your personal data. We share information only in these circumstances:
4.1 With Your Consent
When you explicitly authorize us to share information with third parties.
4.2 Service Providers
We share data with trusted third-party service providers who assist in operating our Service, subject to strict confidentiality agreements. See Section 5 for details.
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
4.4 Legal Requirements
We may disclose information if required to:
- Comply with legal obligations or valid legal processes
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing
- Protect the personal safety of users or the public
5. Third-Party Services
We use the following third-party services that may process your data:
| Service | Purpose | Data Processed |
|---|---|---|
| Razorpay | Payment processing (India) | Payment details, billing info |
| PayPal | Payment processing (International) | Payment details, billing info |
| Stripe | Payment processing (International) | Payment details, billing info |
| Mailgun | Transactional emails | Email address, name |
| Google Analytics | Website analytics | Usage data, device info (anonymized) |
| Cloudinary | Media storage | Uploaded files and images |
| OpenAI | AI support assistant | Support queries (anonymized) |
Each service has its own privacy policy governing the use of your information. We encourage you to review their policies.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you signed in (session cookies)
- Remember your preferences
- Understand how you use our Service
- Improve security (CSRF protection)
Types of Cookies We Use
| Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security, basic functionality | Session / 14 days |
| Functional | Preferences, settings | 1 year |
| Analytics | Usage statistics (Google Analytics) | 2 years |
You can control cookies through your browser settings. Note that disabling essential cookies may affect Service functionality.
For more details, see our Cookie Policy.
7. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data transmitted via HTTPS/TLS encryption
- Password Security: Passwords are hashed using secure algorithms
- Access Controls: Role-based access with least-privilege principles
- Infrastructure: Hosted on secure, SOC 2 compliant infrastructure
- Regular Audits: Periodic security assessments and updates
- Data Isolation: Multi-tenant architecture with strict data separation
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your data.
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Active Accounts: Data retained while your account is active
- After Deletion: Data deleted within 30 days of account deletion request
- Backups: May persist in backups for up to 90 days
- Legal Requirements: Some data may be retained longer if required by law (e.g., tax records for 7 years)
You can request deletion of your data at any time by contacting us at [email protected].
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
9.1 For All Users
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Data Portability: Receive your data in a structured format
- Withdraw Consent: Withdraw consent for marketing communications
9.2 Additional Rights for EU/UK Users (GDPR)
- Restriction: Request restriction of processing
- Object: Object to processing based on legitimate interests
- Automated Decisions: Not be subject to solely automated decisions
- Lodge Complaint: File a complaint with a supervisory authority
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. International Data Transfers
Our Service is operated from India. If you access the Service from outside India, your information may be transferred to, stored, and processed in India or other countries where our service providers operate.
For EU/UK users, we ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required.
11. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending an email notification for significant changes
We encourage you to review this policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Company: AWESOMECLIENT SOFTWARE PRIVATE LIMITED
- Address: Flat no A-081, Tower A, Gulshan Ikebana, Sector 143, Noida, India
- Email: [email protected]
We aim to respond to all inquiries within 48 hours.