Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds related to AWESOMECLIENT SOFTWARE PRIVATE LIMITED ("AwesomeClient," "we," "us," or "our") subscription services. We are committed to fair and transparent billing practices.

This policy applies to payments made directly to AwesomeClient for platform subscription plans. For transactions processed through user storefronts (between freelancers and their clients), please see Section 8.

2. Beta Period (Current)

During our beta phase:

• All features are completely free to use
• No credit card is required to sign up
• No charges will be made to your account
• You will receive advance notice (30+ days) before any paid plans are introduced

The remainder of this policy applies to future paid subscriptions when they become available.

3. Refund Eligibility

When paid plans are introduced, the following refund eligibility criteria will apply:

3.1 Full Refund (Within 7 Days)

You are eligible for a full refund if:

• You request a refund within 7 days of your initial subscription purchase
• You are a first-time subscriber (not a returning customer re-subscribing)
• You have not violated our Terms of Service
• Your account has not been terminated for abuse or fraud

3.2 Pro-Rated Refund

Pro-rated refunds may be considered on a case-by-case basis for:

• Annual subscription plans cancelled after 7 days but before 30 days
• Service outages exceeding 72 hours (documented)
• Critical features unavailable for extended periods
• Billing errors made by AwesomeClient

3.3 Eligibility Table

4. Non-Refundable Items

The following are not eligible for refunds:

• Monthly subscriptions after 7 days: Once the 7-day window has passed
• Renewal payments: Automatic renewal charges for existing subscriptions
• Partial month usage: Unused days in a cancelled monthly subscription
• Add-on purchases: One-time add-ons or feature upgrades
• Third-party fees: Payment gateway fees, currency conversion fees
• Terminated accounts: Accounts terminated for Terms of Service violations
• Free trial conversions: If you didn't cancel before trial ended

5. Refund Process

To request a refund, follow these steps:

5.1 Required Information

Please include the following in your refund request:

• Account email address
• Transaction ID or payment receipt
• Date of purchase
• Reason for refund request
• Any relevant screenshots or documentation

6. Refund Timeline

Once approved, refund processing times depend on your payment method:

Note: Actual arrival time may vary based on your bank or payment provider. We have no control over third-party processing times.

7. Subscription Cancellation

You can cancel your subscription at any time. Here's what happens when you cancel:

7.1 How to Cancel

• Log in to your AwesomeClient dashboard
• Navigate to Settings → Billing
• Click "Cancel Subscription"
• Confirm your cancellation

Alternatively, email us at [email protected] to cancel.

7.2 After Cancellation

• Access continues: You retain access until the end of your current billing period
• No further charges: Your card will not be charged again
• Data retention: Your data is retained for 30 days after cancellation
• Export available: You can export your data before access ends
• Reactivation: You can resubscribe anytime to restore access

7.3 Data After Cancellation

After your subscription ends, we retain your data for 30 days. During this period, you can resubscribe to restore full access. After 30 days, your data will be permanently deleted unless you request an export.

8. Storefront Transactions

8.1 Business Owner Responsibility

If you are a business owner using AwesomeClient to sell services, you are responsible for your own refund policy with your clients. AwesomeClient is not a party to transactions between you and your clients.

You should:

• Clearly display your refund policy on your storefront
• Handle refund requests directly with your clients
• Process refunds through your connected payment gateway (Razorpay, PayPal, or Stripe)
• Comply with applicable consumer protection laws

8.2 Client Disputes

If you are a client who purchased services through an AwesomeClient storefront and have a dispute:

• First: Contact the business owner directly through their storefront or email
• Second: Review the business owner's stated refund policy
• Third: If unresolved, contact your payment provider to dispute the charge

AwesomeClient cannot process refunds for storefront transactions as we do not hold the funds. Payments go directly to the business owner's payment gateway account.

8.3 Recommended Refund Policy for Business Owners

We recommend business owners consider offering:

• Full refund if work hasn't started (within 48-72 hours)
• Partial refund based on work completed (for ongoing projects)
• Clear milestone-based payment terms for larger projects
• Written documentation of deliverables and acceptance criteria

9. Disputes & Chargebacks

9.1 Contact Us First

Before filing a chargeback or dispute with your bank or payment provider, please contact us at [email protected]. We can often resolve issues faster than the formal dispute process.

9.2 Chargeback Policy

Filing a chargeback without first contacting us may result in:

• Immediate suspension of your account
• Loss of access to all data and services
• Inability to create new accounts
• Collection efforts for disputed amounts found in our favor

9.3 Dispute Resolution

If you are unsatisfied with our refund decision, you may:

• Request a secondary review by emailing [email protected] with subject "Refund Appeal"
• Provide additional documentation supporting your request
• Allow 5-7 business days for appeal review

10. Contact Us

For any questions about this Refund Policy or to request a refund, please contact us:

• Company: AWESOMECLIENT SOFTWARE PRIVATE LIMITED
• Address: Flat no A-081, Tower A, Gulshan Ikebana, Sector 143, Noida, India
• Email: [email protected]
• Subject Line: "Refund Request" or "Billing Inquiry"

We aim to respond to all refund requests within 2-3 business days.